Gatrad and Associates Dental Care 148 High Street London Colney Hertfordshire AL2 1QF
Call us today: 01727 823356
Gatrad & Associates complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
My family and I have been going to the practice for 20 years. I have nothing but praise for every…
RESUMPTION OF FACE TO FACE DENTAL SERVICES
Dear All
As many of you may already know, face to face dental services resumed on June 8th. We have been making steady progress to return to a new normal. We have always maintained the highest standard of infection control and have continued. We have had to make some changes to the number of appointments we can offer during the day to accommodate social distancing requirements and surgery downtime during appointments. We continue to offer telephone/video triage appointments as we have found this to be very successful, as many concerns can be managed without having to attend a face to face consultation.
We are looking to move towards opening up for:
Regarding check up appointments we anticipate to role this out over the coming weeks, this will still be limited service, with patients at high risk of dental disease given priority. we are still having to cancel several check up appointments, which were booked prior to lock-down due to insufficient space within the diary. However due to changes to the way we are required to work, a scale and polish would no longer be provided as routine under the NHS. For patients who wish to have a scale and polish are still able to book with the hygienist, who are now able to return to work.
I would like to thank you all for your understanding and patience during this difficult time.
Stay Safe.
Dr Fezaan Gatrad